WELCOME TO
CLV CONSULTANTS
CLV Consultants, LLC is a Maryland based consulting company. While our primary focus is the hospitality industry our network of highly skilled professionals has experience in healthcare, publishing, real estate, and start-ups, too. With hundreds of successful software implementations behind us, we have a unique perspective surrounding these types of highly complex projects. We are delighted to help you and your team navigate interactions with multiple vendors, integrations, systems, and priorities.
What We Do...
Collaboration
- Work together to understand your unique client needs
- Streamline your operations
- Identify the best systems to leverage for maximum efficiency and guest satisfaction
- Collaborate to elevate your guest experience to new heights
Planning & Strategy
- Dive deep into your business goals
- Analyze current operations
- Develop strategic plans that drive growth and efficiency
- Document requirements for statements of work
- Create operational identities based on guest preferences
Implementation
- Help you implement your strategic plans seamlessly
- Advocate for you with selected vendors to ensure you get the best solutions and support
- Review and monitor project statement of work to ensure all contracted elements are delivered
Project Management
- Tailored project management services, available on a defined engagement or retainer basis
- Flexible remote and on-site support
- Interim solutions to manage team transitions
- Collaboration with technology vendors and hotel teams
Technology Consulting
- Identifying problems and discovering solutions
- Creating and defining use cases
- Selecting and implementing technology vendors
- Implementing property management and CRM systems
- Designing guest communication
Operations Optimization
- Enhancing and designing guest experiences
- Problem solving through collaboration
- Training service teams
- Analyzing operations and implementing best practices
- Process diagrams and supporting documentation
About Us
Welcome to CLV Consultants, where we help you turn your data into delightful guest experiences.
Our firm is owned and led by Jenn Brantmier, a seasoned leader with over 20 years of experience in the hospitality technology industry. Jenn has held pivotal roles with industry giants such as MICROS Systems (now ORACLE), Shiji, Lunchbox, and Hapi, where she spearheaded large-scale technology, PMS, and CRM implementations for both independent and major hotel brands including IHG, Wyndham, Carlson (Radisson), and Hyatt.
Jenn’s career is marked by her ability to build and lead high-performing teams across implementation, support, and professional services. She excels in establishing repeatable processes and fostering a client-centric approach. Jenn has a unique talent for bringing together diverse teams to solve complex problems, and she is exceptionally skilled at communicating technical requirements to non-technical team members and vice versa.
At CLV Consultants, Jenn leverages her extensive expertise to ensure seamless client experiences and successful technology implementations. Driven by a passion for operational excellence, she empowers hoteliers to harness data for exceptional guest experiences and to maximize the value of their technology investments.
Our philosophy is simple: Data is only valuable if you can act on it. Otherwise, you’re just a hoarder with a really expensive storage unit. Let us help you turn your data into actionable insights and delightful guest experiences.
Contact Us
Have questions or need a collaboration partner to talk through an idea you’ve been noodling on? Let us know how we can help you by completing the form below indicating the services in which you’re interested. We look forward to connecting with you soon!