WELCOME TO
CLV CONSULTANTS
CLV Consultants, LLC is a Maryland-based consulting company specializing in operations optimization and project management. We implement tailored solutions quickly to help businesses enhance their operations.
Our experience spans across multiple industries including hospitality, healthcare, publishing, real estate, and start-ups. With hundreds of successful software (SaaS) implementations behind us, we offer unique insights into complex projects.
We are delighted to help you and your team navigate interactions with multiple vendors, integrations, systems, and priorities.
What We Do...
Collaboration
- Work together to understand your unique client needs
- Streamline your operations
- Identify the best systems to leverage for maximum efficiency and guest satisfaction
- Collaborate to elevate your guest experience to new heights
Planning & Strategy
- Dive deep into your business goals
- Analyze current operations
- Develop strategic plans that drive growth and efficiency
- Document requirements for statements of work
- Create operational identities based on guest preferences
Implementation
- Help you implement your strategic plans seamlessly
- Advocate for you with selected vendors to ensure you get the best solutions and support
- Review and monitor project statement of work to ensure all contracted elements are delivered
Project Management
- Tailored project management services, available on a defined engagement or retainer basis
- Flexible remote and on-site support
- Interim solutions to manage team transitions
- Collaboration with technology vendors and hotel teams
Technology Consulting
- Identifying problems and discovering solutions
- Creating and defining use cases
- Selecting and implementing technology vendors
- Implementing property management and CRM systems
- Designing guest communication
Operations Optimization
- Enhancing and designing guest experiences
- Problem solving through collaboration
- Training service teams
- Analyzing operations and implementing best practices
- Process diagrams and supporting documentation
About Us
Our philosophy is simple: Every challenge is an opportunity to uncover hidden insights. Driven by a passion for operational excellence, we empower hoteliers to use their data to create exceptional guest experiences. Our keen eye for identifying issues and fostering cross-team collaboration ensures that our clients can harness data to enhance guest experiences and maximize the value of their technology investments.
CLV Consultants is committed to being Employee and Client focused rather than putting company profits first. We believe in providing our team members with the lifestyle and balance they desire while ensuring our clients receive top-notch service. We tailor salaries to meet our team members’ needs and structure rates accordingly. We are building a company that prioritizes the well-being of our employees, ensuring they are not ground down by work but are instead empowered to deliver their best.
Our firm is led by Jenn Brantmier, a seasoned leader with over 20 years of experience in the hospitality technology industry. Jenn excels at identifying and solving complex problems, especially in systems and cross-team communication. Her approach involves patient listening and asking insightful questions to uncover the root of issues. She then provides objective perspectives and proposes effective solutions, ensuring seamless client experiences and successful technology implementations.
Aya McKeen plays a crucial role at CLV Consultants, refining solutions and testing system capabilities to ensure they work seamlessly before implementation. Aya is an exceptionally gifted trainer with a wealth of experience in the hospitality and technology industries. Leveraging that experience, she can also provide detailed and thoughtful SOPs, documentation, and follow-ups for refinement post-implementation.
Aya’s expertise in CRM implementation and support is invaluable. Her meticulous approach and deep understanding of system functionalities complement Jenn’s problem-solving skills, making them a dynamic team dedicated to delivering exceptional results for our clients.
Whether you need comprehensive project management to solve complex problems or supplemental project management services to support your staff, CLV Consultants is here to help. If you’re interested in contracting our Project Management, Operations Optimization, or other technology consulting services, you can contact us at info@clvconsultants.com.
Contact Us
Have questions or need a collaboration partner to talk through an idea you’ve been noodling on? Send an email to;
info@clvconsultants.com
We look forward to connecting with you soon!